Privacy Policy

At CleanBid, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using CleanBid, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and account type (property owner or cleaning professional). Cleaning pros may also provide business details, service areas, and qualifications.

Usage Data

We automatically collect information about how you interact with the Platform, including pages visited, features used, job postings viewed, bids submitted, and time spent on the site. We also collect device information, browser type, IP address, and general location data.

Payment Information

When you make or receive payments through CleanBid, our payment processor collects billing information such as credit card numbers and bank account details. CleanBid does not store full payment card numbers on our servers. Transaction history and amounts are retained for record-keeping.

2. How We Use Your Information

We use the information we collect to:

• •Provide, maintain, and improve the Platform and its features
• •Match property owners with relevant cleaning professionals
• •Process payments and send transaction-related communications
• •Send service updates, security alerts, and support messages
• •Detect and prevent fraud, abuse, and security incidents
• •Comply with legal obligations and enforce our Terms of Use

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• •With other users: Job details are shared with bidders, and bidder profiles are shared with job posters as part of the marketplace functionality
• •Service providers: We work with trusted third parties for payment processing, hosting, analytics, and email delivery
• •Legal requirements: When required by law, subpoena, or to protect the rights and safety of CleanBid and its users

4. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, understand how you use the Platform, and improve your experience. These include:

• •Essential cookies: Required for the Platform to function (authentication, security)
• •Analytics cookies: Help us understand usage patterns and improve features

You can control cookies through your browser settings, though disabling essential cookies may affect Platform functionality.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password for your CleanBid account.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• •Access: Request a copy of the personal data we hold about you
• •Correction: Request correction of inaccurate information
• •Deletion: Request deletion of your account and personal data
• •Portability: Request an export of your data in a portable format
• •Opt-out: Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at support@cleanbid.com.